Refund policy

We do not accept returns; exchanges granted at our discretion.

To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start an exchange you can contact us at hello@handcroftedbyrebecca.com. Please note that products will need to be sent to the following address:

6143 Alloway St. Englewood, FL 34224

If your exchange is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting an exchange will not be accepted. You will be responsible for shipping of the new item.

You can always contact us for any return question at hello@handcroftedbyrebecca.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-exchangeable items
Certain types of items cannot be exchanged, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept exchanges on sale items or gift cards.

Exchanges
We will notify you once we’ve received and inspected your item for exchange, and let you know when the new item is on its way to you.
If more than 15 business days have passed since we’ve approved your exchange, please contact us at hello@handcroftedbyrebecca.com.